Privacy policy

Effective date: October 1, 2026

KD Floral and Gardens ("KD Floral," "we," "us," or "our") operates kdfloral.com and our flower and gift shop in Bemidji, Minnesota. This policy explains how we handle personal information when you browse, order, request a consultation, contact us, or otherwise use our services.

Information we collect

We collect information you provide, including your name, email, phone number, billing information, order details, and communications. For deliveries and gifts, we also collect recipient names, addresses, phone numbers, card messages, requested dates, and delivery instructions. Consultation forms may collect event dates, preferences, budget ranges, and other details you choose to provide. Please provide only information needed for your request and ensure you are authorized to give us another person's information.

Shopify and payment providers process payment information to complete purchases. We receive transaction and payment-status information; please do not send full card numbers or sensitive personal information through contact forms or ordinary email.

When you use our website, cookies and similar technologies may collect your IP address, device and browser information, identifiers, pages viewed, interactions, referral information, and cart or purchase activity. We also receive information from service providers that help operate our store and from platforms you use to interact with us.

How we use information

  • Process payments and orders, arrange pickup or delivery, and communicate about purchases and recipient delivery needs.
  • Respond to questions, consultations, customer-service requests, and order concerns.
  • Maintain business records, prevent fraud, secure our services, and meet legal obligations.
  • Understand website use, measure marketing effectiveness, and improve our products and services.
  • Send review invitations and, where permitted and subject to required consent, newsletters, offers, reminders, or other marketing communications.

Providing an email for checkout does not by itself constitute consent to promotional email. You can unsubscribe from promotional messages using the link in those messages. We may still send necessary order and service communications.

Who receives information

We share information as needed with personnel and providers supporting our business, including Shopify for our storefront and checkout; payment and wallet providers; delivery and fulfillment providers; Google services for analytics, product listings, and marketing; Meta/Facebook and Instagram integrations; Klaviyo for customer communications; HighLevel/LeadConnector for forms, customer communications, and review workflows; and Zapier for connecting business systems. The information involved depends on the service and your interaction. These providers may process information under their own privacy policies as well as their agreements with us.

We may also disclose information when you request or authorize it, to comply with lawful requests, protect rights and security, resolve disputes, or in connection with a business transfer subject to applicable protections.

Shopify and third-party services

Shopify hosts our store and processes information to provide its services. Depending on enabled Shopify features, Shopify may also use information from interactions with our store and other merchants to improve services and personalize shopping or advertising. Learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for requests concerning Shopify's own processing. External websites, social networks, payment services, and public review platforms have their own policies. Information you post publicly can be visible to others.

Cookies, analytics, and advertising choices

Some technologies support checkout, security, and basic site operation. Others help us analyze traffic or personalize and measure advertising. Advertising-related disclosures can be considered a "sale," "sharing," or targeted advertising under some privacy laws, even without a monetary payment.

Use any privacy or cookie controls displayed on our site to manage available choices. You can also adjust browser settings to restrict cookies, although some functions may stop working. Where applicable law requires it, supported opt-out preference signals such as Global Privacy Control are treated as requests to opt out for the associated browser or device. You may contact us to request an opt-out of sale, sharing, or targeted advertising where these rights apply. Cookie settings do not unsubscribe you from email, and email unsubscribe does not change browser settings.

Retention and security

We retain personal information for as long as reasonably needed to fulfill orders, provide services, maintain required records, resolve disputes, prevent abuse, and comply with applicable obligations. Retention varies by the information and purpose. We use reasonable safeguards appropriate to our business, but no system or transmission can be guaranteed completely secure.

Your privacy requests

Depending on your location and applicable law, you may have rights to access, obtain a copy of, correct, or delete personal information; withdraw consent; restrict certain processing; or opt out of sale, sharing, targeted advertising, or certain profiling. Contact us using the details below to make a request or appeal a response. We may verify your identity and, where permitted, an authorized agent's authority. We respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising privacy rights. Some information must be retained for legal, security, or transaction purposes. You may also contact the appropriate privacy regulator or attorney general.

Children and international processing

Our services are intended for a general adult shopping audience and are not directed to children under 13. If you believe a child has provided information, contact us so we can review and address it. Our providers may store or process information in the United States or other countries. Where required, applicable transfer safeguards and legal protections apply.

Updates and contact

We may update this policy as our practices change. We will post the revised policy with an updated date and provide any additional notice required by law.

For privacy questions or requests, call 218-444-7673, use our contact page, or write to KD Floral and Gardens, 325 Minnesota Ave NW, Bemidji, MN 56601, United States.